Terms of Service

1. Your agreement

These terms are offered by GovSecure AI, the operator of govsecure-ai.com ("we", "us"), to you and the organization you represent ("Customer"). By accepting these terms at registration or checkout, you agree to them and confirm that you are at least 18 and authorized to act for Customer. If you are using the service for yourself, Customer means you. Our contact is [email protected].

The Data Processing Addendum forms part of these terms for personal data processed on Customer's behalf. The Privacy Policy explains our data practices. A separately signed agreement controls where it conflicts with these terms. Government purchases remain subject to applicable procurement law; an online acceptance does not authorize spending or waive sovereign immunity.

2. Service and authorization status

GovSecure AI provides compliance workspaces, evidence management, document preparation, monitoring workflows, and AI-assisted drafting according to your plan. Access is a limited, nonexclusive right to use the service for your organization during your trial or paid subscription. We retain ownership of the software and service. Planned features are not purchase commitments. No uptime or support-response guarantee applies unless a signed agreement provides one.

GovSecure AI does not hold a FedRAMP authorization. Using it does not confer authorization, certification, or government approval. Customer remains responsible for its compliance decisions and for determining whether the service is suitable for its data. Do not submit classified information, CUI requiring an authorized environment, protected health information, payment card credentials, or other data requiring safeguards we have not expressly agreed to provide in writing.

3. Accounts and acceptable use

Provide accurate account and billing information, protect credentials, use available multifactor authentication, and manage the access of your users and invited assessors. Notify us promptly of suspected unauthorized access. You must have the right to submit your content. Do not upload malware, violate law or others' rights, access another customer's data, bypass usage limits or security controls, disrupt the service, or resell access without our written agreement. Coordinated security research requires our prior written authorization.

4. Free trial

Self-serve signup includes a 14-day trial with 1 user, 1 system, and 100 AI calls. Signup does not require a payment card and the trial does not automatically charge you. A paid subscription begins only when you complete a purchase. When the trial ends, continued access to paid features requires a subscription. The trial is separate from any quoted or invitation-only pilot engagement.

5. Prices, billing, and automatic renewal

Your checkout or signed order states the price, currency, billing interval, and included usage. Review the total before confirming payment. Applicable taxes are shown at checkout or on your invoice. Payments are processed by Stripe; we do not store full card numbers. Plan limits apply to the organization. Additional paid capacity requires a purchase.

By buying a recurring subscription, you authorize charges at the interval shown at checkout until you cancel. Monthly plans renew monthly and annual plans renew annually. We will notify you before a price increase takes effect for a renewal so you can cancel. Your current paid period keeps its agreed price. Current offers appear on our pricing page.

6. Cancellation and refunds

An organization billing administrator can manage or cancel a subscription through the billing portal linked from the Billing page. You may also request cancellation at [email protected] from the billing contact's email. Cancel before the next renewal to avoid its charge. Cancellation takes effect at the end of the current paid period; access continues through that period. Deleting a record or signing out does not cancel a subscription.

Fees are nonrefundable and unused time or usage is not prorated, except where required by law, stated in your order, or agreed by us in writing. Contact us about duplicate, incorrect, or unauthorized charges. If we discontinue your paid service without your breach, we will refund the unused prepaid portion. Mandatory consumer rights remain intact.

7. Customer content and AI

Customer retains its rights in submitted content. You authorize us and our service providers to process that content to deliver, secure, and support the service, including storing evidence, generating documents, and processing relevant context when you request AI features. We do not sell your content. Review the Privacy Policy before using AI. AI output may be inaccurate or incomplete and is not legal, security, or assessment advice. A qualified person must review it before relying on it or submitting it to an assessor. You are responsible for final documents and decisions.

8. Suspension, termination, and data return

We may restrict access for overdue payment, material breach, a security threat, or a legal requirement, with notice and an opportunity to resolve the issue when practicable. Export available documents and evidence before access ends. You may request a support-assisted return of your remaining customer data within 30 days after your subscription ends; this does not guarantee continued dashboard access. We verify the requester's authority before disclosure. Account closure and permanent deletion require a support request; cancelling billing does not automatically erase data. Retention and deletion are described in the Privacy Policy and Data Processing Addendum.

9. Warranties and liability

To the extent permitted by law, the service is provided "as is" and "as available", without implied warranties of merchantability, fitness for a particular purpose, or noninfringement. We do not guarantee error-free operation or an authorization outcome. To the extent permitted by law, neither party is liable for indirect or consequential damages, lost profits, or lost business under these terms, and each party's aggregate liability is limited to the greater of $100 or the fees you paid us for the service during the 12 months before the event giving rise to the claim. These limits do not excuse payment obligations, fraud, willful misconduct, or liability or rights that applicable law does not allow to be excluded or limited.

10. Changes, disputes, and contact

We will provide notice of material changes through the service or your account email before they take effect. Changes are prospective; paid pricing commitments and separately signed agreements remain subject to their own terms. Where new acceptance is required, we will request it. Disputes are subject to applicable law and courts with lawful jurisdiction; these terms impose no mandatory arbitration or waiver of statutory rights. Applicable federal law controls for United States government customers.

Send billing questions, cancellations, legal notices, and data requests to [email protected] or use our contact page. Include your organization and request, but do not email passwords or sensitive evidence.